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FAQ

Everything you need to know about Aufmaster.

In general, measurement refers to the recording of dimensions and quantities of an object or a construction. It is used to obtain precise information about the actual condition and forms the basis for further planning and calculations.

In the electrical industry, measurement is applied specifically to electrical installations and equipment. It includes the measurement and documentation of electrical lines, cables, switches, distribution boards, switch boxes and other electrical components. Measurement in the electrical industry makes it possible to obtain accurate information about the lengths of cables, the positioning of switches and distributors, the number of sockets, and other details.

Measurement in the electrical industry is important for several purposes:

  1. Planning: By accurately measuring electrical installations, detailed plans can be created to serve as the basis for planning new installations or renovations.
  2. Calculation: The measurement makes it possible to calculate the required quantities of materials such as cables, switches, sockets, etc. in order to make accurate cost estimates.
  3. Documentation: Measurement provides an accurate record of existing electrical installations, useful for future reference, maintenance, or alterations.
  4. Safety and Compliance: The survey can verify that the electrical installations comply with applicable safety standards and regulations.


The measurement in the electrical industry is usually carried out by electrical specialists, electrical engineers or electricians who have the necessary expertise and experience in electrical installation technology.

In the field of billing, measurement plays an important role, especially when it comes to costing construction projects. Once the measurement has been carried out and accurate information is available on the dimensions and quantities of the electrical installations, this data can be used to calculate the costs of material procurement and labor.

The recorded measurement data allows billing departments to create accurate cost estimates. They can use the lengths of wires, number of switches, outlets, and other electrical components to determine the quantities of materials needed. Based on current market prices of materials and labor hour costs, the total cost of electrical installation can be calculated.

Measurement also plays an important role in reviewing invoices and billing for services rendered. By comparing the work actually performed on the job site with the recorded measurement data, discrepancies, or discrepancies can be identified. This helps to create accurate billings and ensure that the work actually performed is recorded and paid for correctly.

In summary, in the electrical industry, measurement is not only important for planning and documenting electrical installations, but also has a direct impact on costing and billing of construction projects. It enables accurate cost estimation, verification of services rendered and preparation of correct invoices.

A measurement app can offer you a number of benefits as an electrician. Here are some of the most important benefits:

  1. Increased efficiency: With a measurement app, you can record your measurement data quickly and efficiently. Instead of manually recording measurements or routing work and making sketches, you can use the app to enter measurements directly or even record them with the Aufmaster AM1 cable length measuring device. This saves you time and reduces errors when transferring data manually.
  2. Accuracy: An allowance app helps you capture accurate measurements on site. The app can integrate precise measurement tools like the Aufmaster AM1 cable length measuring device and help you minimize errors or inaccuracies. This will help you achieve more accurate results and avoid potential problems later in the project.
  3. Data organization:A measurement app allows you to easily organize and manage measurement data. You can save and categorize items, recorded measurements, notes, and photos directly in the app. This makes it easier for you to search and access relevant information later on throughout the project.
  4. Calculation and Cost Management: With an allowance app, you can use the captured data to automatically calculate material quantities and costs. The app can access preset price lists or current market information and generate accurate cost estimates. This makes it easier for you to manage costs and helps with quoting and invoicing.
  5. Communication and Collaboration: A measurement app can improve communication and collaboration between you, project managers, and other stakeholders. You can easily share the data you capture, whether by exporting PDFs, sharing files, or accessing cloud-based platforms, such as Aufmaster Plus. This allows you all to stay on the same level of information and minimize any misunderstandings.
  6. Updating and customization: An allowance app allows you to make changes or additions to the captured data. For example, if project requirements change or additional measurements are needed, you can update the data in real time and adjust the plans accordingly.


Overall, a measurement app can improve your productivity, accuracy, organization, and communication as an electrician. It provides you with an efficient tool for measuring and supports the entire process from planning to billing electrical installation projects.

When you combine our free measurement app with the Aufmaster AM1 cable length measuring device, you'll get maximum efficiency out of each of your job sites.

A very good measurement app is characterized by several features. Here are some important features that a high-quality measurement app can have:

  1. User-friendliness: A good measurement app should be easy to use, quick to learn, multilingual and user-friendly. Navigating through the app, entering data and accessing various functions should be intuitive and without major hurdles
  2. Connection to measuring tools: A high-quality measurement app should offer connectivity to measuring tools, such as the Aufmaster AM1 cable length measuring devices, to capture accurate measurements on site.
  3. Flexibility and Adaptability: A good measurement app should be adaptable to different project scenarios and requirements. It should offer the ability to create custom lists, items, or templates to capture specific measurements or information relevant to the electrician.
  4. Data organization and management: A high-quality measurement app should provide efficient data organization and management. Storing and categorizing measurement data, adding annotations, managing photos and notes, and being able to easily search and retrieve data are important features.
  5. Integration and sharing of data: A good measurement app should allow integration with other tools or platforms. It should provide the ability to export data in various formats, share it with other team members, or import it into other software applications such as Aufmaster Plus.
  6. Offline availability: A useful feature of an allowance app is the ability to work offline. This allows electricians to take measurements in environments without an Internet connection and later synchronize the data when a connection is restored.
  7. Security and privacy: A trusted measurement app should ensure the security and privacy of the data it collects. It should implement robust security measures to protect sensitive information and comply with privacy regulations.
  8. Support and Updates: A good measurement app is regularly updated and improved. It should offer reliable customer support that is available when questions or problems arise, and app developers should provide regular updates to fix bugs and add new features.


These features can help a measurement app be considered very good and provide electricians with an efficient and reliable solution to capture, manage, and use their measurement data.

The right terminal for your measurement app on the construction site depends on various factors, including your personal preferences, your requirements, and the app's operating system. Of course, the cost factor also plays an important role. For example, Android devices (Huawei, Samsung, Oukitel…) are often significantly cheaper than iOS devices (Apple).  

Here are some common options that may be suitable for using a measurement app on the construction site:

  1. Smartphone: A smartphone is a practical choice for many electricians on the jobsite. Most smartphones offer a good combination of mobility, power, and connectivity. They are handy and easy to use, and there is a wide selection of measurement apps for both Android and iOS. Make sure the smartphone has enough memory, is well protected (either with a rugged protective case or directly from the manufacturer), has good camera quality, and adequate battery life to meet the needs of your surveying app.
  2. Tablet: A tablet can offer a larger screen size, which can be especially beneficial when viewing plans, sketches or detailed survey data. A tablet also offers longer battery life compared to smartphones. There are measurement apps that are optimized specifically for use on tablets. If you often need to capture extensive measurement data or view detailed plans on the construction site, a tablet can be a good choice.
  3. Laptop or notebook: In some cases, it may make sense to run a measurement app on a laptop or notebook. This can be especially relevant if you want to do extensive data processing or detailed calculations. A laptop typically offers a larger keyboard and display, which can make it easier to enter data and view information. Note, however, that mobility may be more limited with a laptop compared to a smartphone or tablet.


When choosing the right terminal for your site measurement app, it's important to consider your individual needs and priorities. Also remember that the hardware of the device should meet the requirements of the app and the potentially harsh environment. Therefore, check the system requirements of your chosen measurement app in advance to ensure that the device you choose is compatible.

We are happy to help you with the right selection of suitable end devices for use on your construction sites.

The Aufmaster is a versatile tool that can measure more than just NYM 3x1.5. It is able to process all types of cables as long as they are metallically conductive. Whether it is flexible cables, rigid wires or special cable types — the Aufmaster ensures fast measurements and reliable results. This universal applicability makes it the ideal tool for anyone who regularly works with different cable types and needs a reliable solution for their measurement and documentation tasks on the construction site or in the warehouse.

With the innovative solutions from Aufmaster, you can reliably measure and document NYM 3x1.5 cables. Cut-off detection and automated documentation eliminate manual measurements and increase efficiency on the construction site. The systems are designed to capture reliable data and thus ensure the quality and accuracy of the installation. You can find the necessary cables and our Aufmaster AM1 cable length measuring device at your local electrical retailer.

Automated documentation by the Aufmaster saves time and reduces errors. It eliminates the need for manual records and ensures reliable and fast documentation of all billing-relevant data, which is particularly advantageous on large construction sites.

Aufmaster's cut-off detection automatically recognizes the cable sections used, enabling reliable and fast documentation. This is particularly useful for large construction sites where many cables need to be installed and an accurate record of the materials used is required. The required cables and equipment can be found in specialized electrical shops.

Aufmaster offers solutions for reliable measurement and documentation, significantly improving efficiency on construction sites. Automated documentation and cut-off detection reduce the workload and minimize errors. This leads to faster and more accurate installation while reducing the need for rework. You can obtain the necessary tools and cables from your local electrical retailer.

NYM cables are suitable for fixed installation indoors as well as in dry, damp and wet rooms, but not in the ground or unprotected outdoors. They have PVC insulation and a PVC sheath. NYY cables are more robust and designed for underground and outdoor installation, as they have thicker insulation and a stronger sheath to withstand mechanical and weather-related influences. You can often find these cables at your local electrical retailer.

When selecting an electrical cable, you should consider several factors:

  • Intended use: Whether the cable is intended for indoor or outdoor use or for underground installation.
  • Electrical load capacity: How much current the cable must carry.
  • Mechanical load: Whether the cable is exposed to mechanical influences such as pressure or tensile forces.
  • Ambient temperature: The temperature ranges in which the cable is used.
  • Standards and regulations: Does the cable fulfil all relevant legal and normative requirements (e.g., VDE, IEC).


These factors can also be explained to you by the experts at a specialized electrical retailer in order to make the best choice for your project.

H07RN-F cables are extremely robust and flexible. They are resistant to oil and mechanical loads, which makes them ideal for mobile applications in industry and on construction sites. In comparison, NYM cables are less flexible and mainly intended for fixed installations in buildings. You can purchase both types of cable from a specialist electrical retailer, where qualified personnel can help you make the right choice.

You should use an underground cable such as the NYY cable if it is necessary to lay the cable in the ground. These cables are designed to withstand mechanical stress and moisture, making them ideal for supplying power to outdoor installations and buildings. You can also find information on specific underground cables at your local electrical retailer.

The cable cross-section is decisive for the current-carrying capacity and the voltage drops in the cable. A larger cross-section means a higher current-carrying capacity and lower voltage drops. For standard installations in residential buildings, NYM 3x1.5 cable is often used, which is sufficient for most light and socket circuits. Specialist electrical retailers can help you select the right cross-section for your specific requirements.

By the way: The Aufmaster can measure any cable that has a cable cross-section of at least 0.25 mm² and at least two metallic conductive cores. You can replace our standard terminals (WAGO through-connectors up to 4 mm²) with other terminals at any time.

Installation cables such as NYM are intended for fixed installations in buildings and have PVC insulation. They are not suitable for mobile applications. Rubber cables such as H07RN-F are flexible and intended for mobile and temporary installations, with a rubber insulation that makes them resistant to mechanical stress and oil. Both cable types are available from specialized electrical retailers.

Various national and international standards apply to the installation of electrical cables. In Germany, for example, these are the VDE regulations, which ensure that cables are installed and operated safely. International standards such as the IEC standards apply, which define similar safety requirements. Your specialist electrical retailer can provide you with specific information and the appropriate products that fulfil these standards.

You may only carry out measurements with the Aufmaster if the cable is completely de-energised! Further safety instructions can be found in our operating instructions in the help section.

The ambient temperature affects the insulation and the service life of the cable. Cables must be designed for the specific temperature conditions in which they are operated. NYM 3x1.5 cables, for example, can be used in a temperature range from -40°C to +70°C. Specialist electrical retailers offer a wide range of cables for different temperature requirements.

The ambient temperature in the processing area of the cable is documented by the Aufmaster if required.

When laying cables outdoors, they should be mechanically protected, for example by laying them in protective conduits or cable ducts. The cables should also be UV-resistant to prevent damage caused by solar radiation. NYY cables are well suited for such applications and can be purchased from a specialized electrical retailer.

The Aufmaster has a protection class of IP54. It is therefore protected against splash water and can withstand heavy dust and dirt.

The standard cable for house wiring is NYM 3x1.5 cable. It is used because it is sufficiently dimensioned for most light and socket circuits in residential buildings. It is easy to lay, flexible enough for most installation requirements and offers reliable performance for general domestic installations. These cables are widely used and readily available at any electrical retailer.

We can only confirm this popularity: NYM 3x1.5 also tops the Aufmaster ranking of the most commonly installed cables.

When using NYM 3x1.5 cables, you must observe VDE standards and other relevant safety regulations to ensure safe installation. These include correct installation, protection against mechanical damage and compliance with the permissible load. These regulations ensure safe operation and the longevity of the installation. Your specialist electrical retailer offers the right products and advice.

To measure the length of a cable, a cable length measuring device can be used. There are several types of cable length measuring devices that use different methods to determine length. A mechanical cable length measuring device counts the revolutions of the cable as it is passed through it. An electronic or digital cable length measuring device captures electrical or optical signals to calculate the length and show it on a display. The choice of method depends on various factors, such as the type of cable and desired accuracy.

Other ways to measure or calculate cable lengths include the meter stick, folding ruler or folding rule, a mathematical calculation (diameter of the cable ring * pi (π) * cable rings) or weighing the cable.

With the Aufmaster AM1 cable length measuring device and the free app, you can measure the length of cables without much effort.

A cable length measuring device is an electronic device used to measure cable lengths. It helps determine how long a cable is without actually having to unroll or measure it by hand. It is often used in fields such as electrical engineering, telecommunications, network installation and home wiring. Basically, anywhere you need to check the length and condition of cables.

A cable length measuring device can be used to diagnose problems in cables, such as short circuits, breaks or improperly connected wires. It allows technicians and installers to work more efficiently and accurately by determining cable length or locating wires in walls or under the floor without having to physically access them.

The Aufmaster AM1 cable length measuring device documents cable cuts or measures cable lengths in our free app. No more time-consuming documentation by paper and pen on the construction site or in the warehouse.

An electronic cable length measuring device, also known as a digital cable length measuring device, and a mechanical cable length measuring device are different types of devices used to measure the length of cables. The main difference is in the way the measurements are made and displayed.

A mechanical cable length measuring device uses mechanical components such as rollers or wheels to guide the cable during measurement. The cable is manually fed through the device, and the rollers or wheels count the revolutions to determine the length of the cable. The measurement is made based on the mechanical movement of the components. The results are usually displayed on an analog scale or counter.

An electronic or digital cable length measuring device, on the other hand, uses electronic sensors or technologies to measure cable length. It detects the electrical or optical signals reflected or passed by the cable and calculates the length based on those signals. The measurements are processed electronically and displayed on a digital display. The device can also provide additional functions, such as storing measurement data or calculating average values. The Aufmaster AM1 cable length measuring device documents all measured values in a free Aufmaß App.

The main advantage of electronic or digital cable length measuring devices is their precision and accuracy. They often offer higher measurement accuracy and can also provide advanced features for analyzing and managing measurement data. Mechanical cable length measuring devices are typically simpler and less expensive, but are less accurate and may have limited features.

The choice between an electronic, digital, or mechanical cable length measuring device depends on your specific requirements, desired accuracy, budget, and additional features you need.

Yes, there are. There are numerous manufacturers who have developed cable length measuring devices for different purposes and applications. For example, some devices may be specifically designed to measure coaxial cables, Ethernet cables or power lines. The exact functions and features may vary by manufacturer and model.

The Aufmaster AM1 cable length measuring device can basically measure any cable with at least two wires up to a cable cross section of 16mm2.

The best known measuring principles of cable length measuring devices are the capacitive method and the reflection method.

The capacitive method in a cable length measuring device is based on using the capacitance coefficient of an electrically conductive cable to determine the length of the cable. Each cable has a specific capacitance coefficient due to its material and cross-section, which is usually specified by the manufacturer and must be set in the measuring device. To measure the length of the cable, the measuring device is connected to both ends of the cable. The total capacitance of the cable is measured. Then, this total capacitance is divided by the capacitance coefficient of the specific cable type. The measurement of capacitance is based on the fact that each cable has a certain amount of capacitance due to the insulating materials between the electrical conductors. Voltage applied to the cable causes charges to build up, and the capacitance of the cable affects the flow of charge. The measuring device detects the capacitance of the cable and uses the capacitance coefficient to calculate the length of the cable. The capacitive method is typically used when both ends of the cable are accessible, as the measuring device must be connected at both the beginning and the end to provide accurate results. It is important to note that the capacitive method has its limitations. It works best with single-core cables or cables with insulated conductors, as capacitance is easier to measure in these cases. With multi-conductor cables, the capacitive method can be less accurate because interference between the conductors can affect the measurement.

The reflection method in a cable length measuring device is based on the evaluation of reflected electrical signals to determine the length of a cable. In this method, a short electrical pulse is injected at one end of the cable. This pulse propagates along the cable and encounters any changes such as a cable break, a line break or a connection point. At these points, a portion of the signal is reflected and returns to the measuring device. The cable length measuring device detects and analyzes the reflected signals to provide information about the location and nature of the changes in the cable. By measuring the time the pulse takes to return to the measuring device (TDR – Time Domain Reflectometry), the distance to the point of change can be calculated. Knowing the propagation speed of the signal in the cable, the total length of the cable can be estimated. The reflectometry method also allows multiple cables to be distinguished when they are connected, since each cable has a unique reflectance. This is useful, for example, to help assign cables in complex cabling systems. It is important to note that the reflection method has its limitations. It works best for cables with sufficient signal reflection, which is the case for cables with high impedance or where there are changes in the cable such as ends, terminations, or branches. The measurement may be less accurate for cables with low impedance or where signals are heavily attenuated.

The velocity factor in the reflection method stands for the ratio of the propagation speed of electromagnetic waves in a cable to the speed of light. The speed of propagation of electromagnetic waves in a cable is usually given in relation to the speed of light. The speed of light is approximately 299,792 kilometers per second. The velocity factor is used to calculate the actual propagation speed of the signals in the cable. If a velocity factor of 1 or 100 percent is specified, it means that the electromagnetic waves propagate at the speed of light in the cable.

For example, if a velocity factor of 0.80 is specified or determined, it means that the electromagnetic waves propagate in the cable at a speed of 0.80 * 299,792 kilometers per second, or 239,834 kilometers per second. The velocity factor is important for making accurate length measurements using the reflection method. By taking into account the actual propagation speed of the signals, the measurement accuracy can be improved. The velocity factor varies depending on the cable type and can be specified by the manufacturer or determined experimentally.

The Aufmaster can measure any cable with a cross-section of 0.25 to 16 mm² and at least two metallic conductors. Fiber optic cable is therefore not possible.

The Aufmaster has a protection class of IP54. This means it has complete protection against accidental contact and is protected from splashing water on all sides.

The Aufmaster must always be connected with two wires from the cable. Accordingly, it can not measure pure single-wire cables.

The Aufmaster can handle cable cross-sections between 0.25 and 16 mm² without any problems. The clamps supplied as standard are suitable for cross-sections up to 4 mm². However, these can be independently replaced with larger clamps at any time.

At Aufmaster, we maintain a gigantic cable database that grows daily. So chances are huge you can just plug the Aufmaster to the cable, scan or search for the cable in the Aufmaster app, and get started right away.

You simply create new cable types yourself in the Aufmaster app and measure them with a reference piece of the new cable (it must be at least 20 m (65 ft) long). Afterwards you can use the new cable type freely in the Aufmaster App, just like all other cable types. We show how this works in this video.

The battery of the Aufmaster is fully charged within 2 hours and lasts up to two weeks on construction sites.

No. The battery is completely encapsulated with protective compound due to the IP54 device protection class.

Of course, you can. You can replace our standard WAGO connection clamps (go up to 4 mm²) with your favorite ones at any time. You can also connect test probes. The only important thing is that the connecting cable on the Aufmaster is not unnecessarily extended.

No, the Aufmaster is not gauged.

The eight colors are used for easy identification in the Aufmaster app and on the construction site as soon as several Aufmasters are in use at the same time.

The connection between Aufmaster and Android smartphone or tablet is made via Bluetooth.

Yes, you can. The number of connected Bluetooth devices is defined and varies by the smartphone manufacturer. We do not directly limit the maximum number of connected Aufmasters in the Aufmaster app. However, we recommend not to use more than 5-8 Aufmasters at the same time in order not to overload the Android device's performance.

The connection between Aufmaster and smartphone or tablet is established via Bluetooth Low Energy. In the open field, you have a stable connection within a radius of at least 35m. Indoors, the range is 15 - 30m. It can decrease depending on the environment due to walls, metal shelves, machines, etc. If the connection is lost, an audible signal is emitted by your Android device that cannot be overheard.

The Aufmaster then stores all measurement data on an internal memory for up to 10 minutes and retransmits them as soon as the Android device is reconnected to the Aufmaster.

The Aufmaster does not have a built-in GPS module. However, once a cable reel has been successfully commissioned, the Aufmaster app saves the current location of the cable reel (GPS data from the smartphone). Provided that authorization has been granted in the Aufmaster app.

No, the Aufmaster must always be used in conjunction with the Aufmaster app. You can download the Aufmaster app for free from the Google Play Store. It is not possible to use without the Aufmaster App.

Not yet, still to come. But no need to be sad now. We will be happy to recommend inexpensive Android devices suitable for construction sites that work perfectly with Aufmaster. Just write to us.

We have equipped the Aufmaster with two screw holes. So you can easily fix it to the drum with two matching screws. If the Aufmaster is connected to a cable ring, it is best to place it in the middle of the ring. It does not mind that. The only important thing is a stable connection between the Aufmaster and the connected cable using the clamps.

We show how this works in this video.

For automatic cut detection, the Aufmaster is connected to the inner end of the cable drum or cable ring. To do this, strip a small piece of insulation and connect the two exposed wires to the clamps of the Aufmaster. The polarity does not matter. When determining the length of cables, the connection side is also irrelevant. The Aufmaster can then also be connected to the side where the cable is normally pulled out.

We show how this works in this video.

Yes, this works – however, there is no separate function for this in the Aufmaster app.
The following scenario: A cable with a length of 100 meters is connected to the Aufmaster and the Aufmaster determines a length of 30 meters, then it can be assumed that there is a short circuit after 30 meters.

We would like that, but it depends. If you're pulling cable in parallel with multiple drums at the same time, then, of course. If that's not the case, you can simply mount the Aufmaster on another drum after you've done your work, configure it, and keep on working. This applies equally to inventory management and construction site mode.

Only cables that are not yet in our cable database must be measured once with a reference piece that is at least ≥ 10 meters. We recommended pieces ≥ 20 meters. This can be done in a few seconds using the Aufmaster app. They are then available for selection in the cable database.

Yes, without any problems. All measurement protocols for length and section detection are stored on your smartphone or tablet.

If you use Aufmaster Plus, your measurement protocols are transferred to the cloud as soon as the internet connection is restored. To do this, you must first log in once with an existing internet connection.

Of course! The software is currently available in German, English, French, Indonesian, Polish, Slovakian, Spanish, and Czech. Further languages are in preparation.

The user manual for the measuring device are available in German and English.

If you use Aufmaster Plus, you can easily export your measurement protocols as CSV via our office software. CSV is very generic and is understood by all systems. There is not yet a direct interface. But it's on our agenda for 2024.

Without Aufmaster Plus, you can send all measurement logs as PDFs by email.

The Aufmaster app works on Android devices from Android 7 (Nougat).

No, the Aufmaster Plus office software runs in the web browser and is therefore completely independent of the operating system.

The Aufmaster app is currently available for Android. It can therefore not be installed on the PC.

Access to the Aufmaster software is free of charge. You can download the app at any time, create an Aufmaster Plus company account and take a look at our software.

Yes, there is one. If you need help with the setup or have any other questions, you can find quick help in our help portal.

Yes, Aufmaster Cloud will then remain free of charge for you. You can create articles, projects, and measurement reports as you wish. If it's enough for you to just check your data in your web browser, that's absolutely fine with us.

And if you do need to export your measurement reports at some point, you can buy quotas and start the export at any time. For more information, create a free Aufmaster Cloud account.

You have the option of paying by credit card, PayPal or SEPA direct debit. You purchase the quotas directly in your Aufmaster Cloud account in the office software.

No. There are no subscriptions. You buy flexible quotas for exporting your measurement logs in the office software as required.

No, never. Our Aufmaster software updates (for the app and Aufmaster Cloud office software, as well as for the Aufmaster hardware) are free of charge.

Yes, Aufmaster Plus will then remain free of charge for you. You can create articles, projects, and measurement protocols as you wish. If it's enough for you to just check your data in your web browser, that's absolutely fine with us.

And if you do need to export your measurement protocols at some point, you can buy credits and start the export at any time.

You have the option of paying by credit card, PayPal or SEPA direct debit.

No. There are no subscriptions. You buy credits for the export of your measurement protocols as required.

No, never. Our Aufmaster software updates (for the app and Aufmaster Plus office software, as well as for the Aufmaster hardware) are free of charge.

Measuring devices can be returned to us within 14 days. Please register your return in advance by e-mail at support@aufmaster.de.

No, you must pay for all returns to us yourself. We will not provide a shipping label.

Please send all returns to the following address: Ticket to Mars GmbH – Grüneburgweg 106 – D-60323 Frankfurt am Main.

A refund will be issued as soon as the device(s) have been returned to us and inspected.
Within 14 days, the amount due will be refunded to the payment method used at the time of purchase.

Shipping takes place within the EU. The costs for deliveries abroad are to be paid by the customer,
and will be specified in the respective offer.

Shipping within Germany is free of shipping costs. For shipping to other European countries, the shipping costs stated in our offer will apply.

If the shipment is made via one of our sales partners, shipping costs may also apply.

After your successful payment, the package is usually delivered within 2 to 3 business days (Monday to Saturday) within Germany. However, it can sometimes take longer – for example, in the pre-Christmas period or other holidays.