Return of your Aufmaster device

We offer a 14-day worry-free return policy. Because we believe that the only way to find out if Aufmaster is right for you is to use it.

01 Can I return the Aufmaster?

Measuring devices can be returned to us within 14 days. Please register your return in advance by e-mail at support@aufmaster.de.

02 Are returns free of charge?

No, you must pay for all returns to us yourself. We will not provide a shipping label.

03 Where do I send my return?

Please send all returns to the following address: Ticket to Mars GmbH – Grüneburgweg 106 – D-60323 Frankfurt am Main.

04 How long will it take to receive my refund?

A refund will be issued as soon as the device(s) have been returned to us and inspected.
Within 14 days, the amount due will be refunded to the payment method used at the time of purchase.